Active Listening

Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information...

Advanced Writing Skills

Time will be devoted to writing letters of recommendation, persuasion, refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases...

Building your self-esteem & Assertiveness Skills

A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself...

Business Etiquette - Gaining that extra edge

If you’ve ever had an awkward moment where you aren’t sure which fork to use, or don’t know which side plate is yours, then you know just how agonizing such moments can be...

Business Writing that works

In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about it...

Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person?

Conducting Accurate Internet Research

As the Internet grows, it becomes more challenging to find the correct information from a reliable source in a timely manner...

Conflict Resolution - Dealing with difficult people

If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with...

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