Customer Service Training - Managing Customer Service


The need to lead, model, and promote the organizational values within a customer service environment is essential for business success...

Employee Dispute Resolution - Mediation through peer review

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision...

Closing the generation gap in the workplace


There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result...

Hiring for Success



Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position...

The essential rules for a Successful onboarding


Did you know that most employees decide to leave a job within their first 18 months with an organization? When an employee does leave, it usually costs about three times their salary to replace them...

Getting Employees off to a good start


An effective human resource professional knows that managing employee performance is more than responding to problems, conducting performance reviews, or hiring staff...

Performance Management - Managing Employee Performance

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best?

Problem Solving and Decision Making


Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions...

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